Shipping policy

We know you're ready to get your Roost on, so we'll do our best to get your order packed and on its way as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday and exclude holidays. During product launches, promotions, events, or periods of unusually high order volume, processing may take slightly longer.

Once your order ships, you'll receive an email with tracking information so you can follow your Roost delivery.

U.S. Shipping

We currently ship to eligible addresses within the United States.

Standard Shipping: $8.00

FREE Standard Shipping on orders of $59 or more.

Free-shipping eligibility is based on the order subtotal after discounts and before applicable taxes.

Shipping times shown at checkout are estimates and are separate from our 1–3 business day processing time.

Tracking Your Order

Once your shipping label has been created and your order is on its way, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier to scan your package and update tracking information after shipment.

Shipping Delays

Once a package has been transferred to the shipping carrier, transit times are outside of The Roost Hydration's direct control.

Weather, holidays, carrier delays, and other circumstances may occasionally affect delivery times. Estimated delivery dates are not guaranteed.

If your tracking information hasn't updated for an extended period, contact us and we'll help you determine the best next step.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order.

If you notice an error, contact us as quickly as possible. We will do our best to update your address before fulfillment, but we cannot guarantee changes once an order has entered fulfillment or shipped.

Customers may be responsible for additional shipping costs if an order is returned to us because of an incorrect, incomplete, or undeliverable address provided at checkout.

Packages Marked Delivered

If tracking shows that your package was delivered but you can't locate it, first check around the delivery location, with other members of your household, neighbors, property management, or other safe locations where the carrier may have left the package.

If you still can't locate it, contact the shipping carrier and then reach out to us. We'll help however we reasonably can, including providing shipment and tracking information needed for a carrier inquiry.

Returned-to-Sender Packages

If an order is returned to The Roost Hydration because it was refused, unclaimed, or sent to an incorrect or incomplete address provided at checkout, we will contact you once the package is received.

Additional shipping charges may apply if you would like the order shipped again.

Damaged Shipments

If your order arrives damaged, leaking, or otherwise compromised, please contact us as soon as possible.

Include your order number and photos of the product, shipping package, and damage whenever possible. Please keep the product and packaging until we've reviewed your request.

We'll work with you to determine an appropriate replacement, refund, or other resolution.