Refund policy

At The Roost Hydration, we want you to be happy with your order. Because our products are consumable, we have a few guidelines in place to help protect the quality and safety of our products.

Returns

We accept return requests within 14 days of delivery for products that are unopened, unused, and in their original condition and packaging.

For health and safety reasons, we cannot accept returns of products that have been opened, partially used, or have had their packaging or seal compromised.

To request a return, please contact us before sending your product back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is the result of an error by The Roost Hydration.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and photos of the product and packaging when possible. We'll review the issue and work with you to make it right through a replacement, refund, or other appropriate resolution.

Please do not discard damaged products or packaging until we've reviewed your request, as we may need additional information for the shipping carrier.

Flavor & Personal Preference

We know taste is personal. Because our products are consumable, we cannot offer returns or refunds on opened products simply because a flavor wasn't your favorite.

That's exactly why we offer our Variety Pack—so you can find your favorites before stocking the Roost.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will do our best to accommodate your request, but once an order has entered fulfillment or has shipped, we cannot guarantee that it can be changed or canceled.

Refunds

Once an approved return is received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are not refundable unless the refund is due to an error by The Roost Hydration.

Final Sale Items

Gift cards, promotional samples, and items specifically marked Final Sale are not eligible for return or refund unless they arrive damaged or incorrect.